What you should report to the Payment Institution:

If you (a client, employee, business partner or other interested party) have become aware of any of the following:

  • violation of applicable legislation; fraud or corruption;
  • a violation related to non-compliance with social and corporate standards in the Institution's operations: treatment of clients/partners/consumers, transparency of reporting/anti-corruption measures, etc.;
  • disclosure of / improper handling of information containing personal data or financial service secrecy (payment transactions) (except where such disclosure is required by the legislation of Ukraine);
  • improper management of the Institution's property and resources;
  • abuse of office;
  • other aspects of unethical conduct by the Institution's employees (violation of the rules and requirements of the Institution's Code of Conduct (Ethics));
  • facts of a potential or actual conflict of interest in the Institution's operations, etc.;
  • or you wish to submit an anonymous complaint/report.

Important: you can submit a report via the Form while remaining anonymous. To do so, provide only your email and/or phone number so that we can contact you if necessary. The full name field is not required. Required form fields are marked with an asterisk *.

The Institution accepts and reviews anonymous reports of detected violations that it is able to verify. However, so that we can inform you of the results of the review and the measures taken, we ask you to provide at least an email address or a mobile phone number.


We appreciate the accuracy and completeness of the information in your report.